Simply by arranging and setting our provided objects made up with knowledge of developing and providing voice response system, we can construct the call flow.
For example to memorize actions made previously such as answers made by a customer to questions like "do you prefer A or B?" will be recorded and then be skipped in the next time the customer call to.
constructed call flows can be tested on PC before adopted to practical environment.
PC's sound card can be used for message playback and recording. Touch tone inputs can be substituted by using a keyboard.
break feature, variable change can also be test.
furtherly, for multiple line environment, aging test is provided especially for database alignment.
objects for incoming calls, dialing, transmission, disconnect and provided. for example, time period for accepting incoming calls;if call ID cannot be obtained, then playback a message and disconnect;
table specification, action specification(load, update, insert...), stored procedure loading, rollback, and etc.
message composition (eg, pre-stored message and variable informations) and playback
arithmetic operations ,duplication, split datas which are input or loaded.
number, range, value, date and time format, digit, string validation
branch, choice, repeat customer, date and time computation, date and time input confirmation
branch with value, with date, time.
message record, mail inform
interaction with host computer can be realized by simply created a dll
Even the thick design manual is not necessary when using QuickIVR to construct voice responce system. The flowchart is directly designed to be a callflow. for example in the graph, when the customer validated his membership by input id and password, the voice response system will goto the application process. QuickIVR first construct the outline flowchart,and then describe detail features on other pages in a hierarchy structure.
In QuickIVR, various box and symbol types are provided to design individual, concise and beatiful callflows
table load, update, insert, stored procedure and callback are supported. The database format supported is MsSQL.
by setting breakpoint and tracing on parameters, local test can be inducted and output for each feature.
the system of QuickIVR is run as SaaS type and located on a data center which our company is in charge of. Of course, multi-tanent is supported for executing multiple applications contemporarily. Now we connected QuickIVR's runtime server to IP-PBX and took the advantage of IP-PBX's transmission feature for fusion network communication. In the near future, the path for customers to upload applications to QuickIVR's runtime server will be available.
QuickIVR itself has already provided the following application samples for various purpose Users can first localtest the samples and replece the voice message by user specified ones to construct callflows.
| overseat incoming |
| transmission |
| cinema showtime information |
| lunchbox reservation |
| voicemail |
| ticket reservation |
| reservation confirm reminder |
| late/absence contact |
| examination results information |